All help and customer service inquiries, questions, or comments should be directed to hello@collisiontoolbox.com or you can fill out our contact form. We will respond as soon as we can.
We offer two types of items:
1. Physical Products
2. Digital Downloads
Below you’ll find help information in regards to orders and shipping, and usage guidelines for free and paid digital downloads.
All designs and artwork are original and copyright Collision Toolbox.
SHIPPING INFORMATION
Orders are shipped through the United States Postal Service (USPS). When orders are shipped, you will receive a shipping confirmation email with a tracking number. We don’t guarantee a delivery window, as it in the hands of USPS once shipped, but we do strive to fulfill your order and ship your item as soon as we can. We want you to have your products too!
LOST OR DAMAGED ORDERS
Not sure where your package is? Please check your shipping confirmation email for your tracking number. If you have not received your item within a reasonable time window, or your package never arrives, please let us know and we will look into the situation for you. We will send you a replacement item if your package cannot be located. Items out of stock will be refunded or replaced with an item subject to our approval.
If your order arrives damaged, please email us along with photos so we can look into the situation and send you a replacement item. Items out of stock will be refunded or replaced with an item subject to our approval.
INTERNATIONAL ORDERS
We are currently not shipping internationally, but plan on expanding to international orders in the near future. If you are overseas and interested in purchasing our products, please let us know! We’d love to hear from you, and you never know, it might push us to start shipping internationally – just for you!
RETURNS
Don’t like your product? Please contact us via email first and we will do our best to resolve the issue. Returns may be requested by email within 10 days of receiving your product. We are not responsible for return postage. (We’re a small shop, so we are not able to cover return postage costs at this time, sorry.)
Please do not return an item without requesting a return by email first. Items returned must be in the original, unused condition. Refunds will be processed once the returned item has been received by us.
ALL SALE ITEMS ARE FINAL AND CANNOT BE RETURNED.
DIGITAL DOWNLOAD ORDERS
Purchased digital downloads are non-refundable. If you have an issue with your file, please let us know. We want to make sure you’re happy with your purchase!
Not sure where your download is? We send purchased downloads directly to your email inbox attached to your order confirmation email. Take a look there, but if you still didn’t receive it, send us an email and we’ll take care of it.
Had issues with your download file(s)? No worries! Shoot us an email and we’ll make sure you get properly working download files. Please note the system/program requirements listed on each download item’s page (e.g. This vector pack requires Adobe CS3+).
USAGE GUIDELINES for FREE Downloads
Any downloads available for free in our Freebies section, including but not limited to Wallpapers, Icons, Images, and Illustrations, are FOR PERSONAL USE ONLY. However, any free downloads marked as “Free to use for personal and commercial projects” have added usage benefits and follow the same usage guidelines for Paid Downloads below. We are not legally liable for any misuse of our downloaded items. No attribution or link back to this site is required, however any credit will be much appreciated.
Our downloads cannot be resold, leased, sub-licensed, or redistributed on it’s own, in any way, any format, or for any purpose. Our downloads cannot be used in a product offered for sale where the item contributes to the core value of the product being sold.
If you wish to promote or share any of our downloads, you must link back to our item’s download page located on our website (collisiontoolbox.com) where users should download the file. Our downloads cannot be directly downloadable from your website, cannot be hot-linked (meaning you cannot make a direct link to the download file itself), cannot be shared on any site as a direct download, and cannot be uploaded to any other site or online source.
By downloading our file(s), you are agreeing to abide by our usage guidelines. We know usage guidelines can get confusing, so if you have a scenario of use you’re not sure of, please just contact us with any questions and we can help you out!
USAGE GUIDELINES for PAID Downloads
Downloads available for purchase, including but not limited to Icons, Images, and Illustrations, are royalty free for use in both personal and commercial projects. You may modify the downloads and include them into your work however you wish. We are not legally liable for any misuse of our downloaded items. No attribution or link back to this site is required, however any credit will be much appreciated.
Our downloads cannot be resold, leased, sub-licensed, or redistributed on it’s own, in any way, any format, or for any purpose. Our downloads cannot be used in a product offered for sale where the item contributes to the core value of the product being sold.
If you wish to promote or share any of our downloads, you must link back to our item’s download page located on our website (collisiontoolbox.com) where users should purchase and download the file for themselves. Our downloads cannot be directly downloadable from your website, cannot be hot-linked (meaning you cannot make a direct link to the download file itself), cannot be shared on any site as a direct download, and cannot be uploaded to any other site or online source. Please do not share your purchased downloaded file with others. Other users must visit our website (collisiontoolbox.com) to purchase their own copy of the download available for purchase.
By purchasing a download, you are agreeing to abide by our usage guidelines.We know usage guidelines can get confusing, so if you have a scenario of use you’re not sure of, please just contact us with any questions and we can help you out!
Don’t worry, we’re here to help! Contact us today and we’ll get back to you as soon as we can.